Energy Management

Utility Customer Platforms

Software platforms that allow utilities and energy retailers to manage and coordinate customer, commercial and operational processes across billing, service and engagement, while enabling flexibility and distributed energy participation. This market spans four historically separate domains – CIS and billing; customer engagement; utility CRM; and DER and flexibility – which are increasingly converging as utilities seek more unified and interoperable customer operations architectures

Solutions in Utility Customer Platforms

12 solutions tracked

Uplight Demand Stack
by Uplight
An AI-powered platform for utilities and energy providers that manages flexible load and energy efficiency programs. It uses behavioral and automated demand response to help residential and business customers shift and save energy.
Software
UtilityAI Platform
by Bidgely
This core suite integrates grid edge analytics, energy efficiency data, and electrification insights to help power provi
Software
IntelliFLEX
by Itron
Itron IntelliFLEX is a grid-edge Distributed Energy Resource Management System (DERMS) designed to help utility companie
Software
Opower
by Oracle
Oracle Opower is a cloud-based customer engagement platform designed specifically for utility companies to drive energy
Software
Mercury DERMS
by EnergyHub
Mercury DERMS engine is an enterprise software solution built explicitly to manage customer-owned, behind-the-meter (BTM
Software
Kraken Platform
by Kraken
An all-in-one billing and customer management operating system. It lets service teams view smart meter readings, consump
Software
Enode Platform
by Enode
An API-first digital energy platform that connects green energy applications to distributed energy resources (DERs) like
Software
Gentrack g2.0
by Gentrack
A cloud platform designed specifically for energy and water utilities. Operating natively on Amazon Web Services (AWS) a
Software
Hansen Suite
by Hansen Technologies
Hansen Suite is a modular, cloud-native software portfolio designed for the energy, water, utilities, and communications
Software
Kaluza Platform
by Kaluza
The Kaluza Energy Intelligence Platform is a software ecosystem designed to unify legacy energy utility retail operation
Software
Smartflex
by Open Intelligence
Smartflex is a unified Customer Information System (CIS) and customer operations software platform developed by Open Int
Software
UMAX
by Itineris
UMAX is an AI-powered Customer Information System (CIS), CRM, and ERP platform.
Software