Overview

TrackWise Digital is an integrated quality management platform that combines AI-driven capabilities, workflow automation, and analytics to support end-to-end quality processes. Its AI features include automated complaint categorization, generative AI-based summarization, pattern detection across historical and current quality events, and root cause analysis recommendations to improve investigation efficiency and reduce duplication. The platform centralizes core quality functions such as non-conformance reporting (NCR), corrective and preventive actions (CAPA), change control, risk assessments, supplier quality management, and compliant document and training management aligned with standards such as ISO and FDA requirements. Built on Salesforce, it provides real-time dashboards, KPI tracking, and integration with business intelligence tools, enabling continuous monitoring of quality performance and streamlined reporting across operations.

Category mapping

Quality Management System Software

Specifications

Solution details

Solution Type: Software
Deployment: On Premise, Public Cloud

Company details

Headquarters: Charlotte, US
Company stage: Global
Founded: 1885
Employees: >5000 employees

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