Decagon

Decagon is a conversational AI platform company that enables enterprises to build, deploy, and optimize AI agents for customer service across chat, voice, and email channels. Its platform empowers both technical and non-technical teams to design and iterate on AI agent logic using Agent Operating Procedures (AOPs) and an AI co-pilot called Duet, while maintaining enterprise-grade guardrails, integrations, and observability. Customers including Hertz, Chime, and Noom use Decagon to automate customer support interactions, reduce ticket volume, and deliver concierge-level experiences at scale.