Chatwoot — vendor profile

About Chatwoot

Chatwoot is an open-source, AI-powered customer support platform trusted by 15,000+ businesses. It provides an omnichannel shared inbox, AI assistant (Captain), knowledge base, and automation tools that enable teams to manage customer conversations across chat, email, WhatsApp, and social media from a single dashboard. Available as a cloud-hosted SaaS or self-hosted deployment, Chatwoot positions itself as an open-source alternative to Intercom and Zendesk.

Company details

Company information and contact links

Headquarters: San Francisco, US

Solutions on Atlas

3 solutions listed on Atlas

CaptainCaptain is Chatwoot's built-in AI agent and copilot that automates first-response customer conversations, assists agents with smart reply suggestions and knowledge lookups, detects knowledge gaps, and maintains conversation memory for personalized support.AI Customer Support SoftwareEnterprise AI Agent PlatformsView Solution

Chatwoot Help CenterA self-service knowledge base platform with AI-powered search, multilingual publishing, rich article editor, and chat widget integration that enables customers to find answers without agent assistance.AI Customer Support SoftwareView Solution

Chatwoot Shared InboxAn omnichannel shared inbox that unifies chat, email, WhatsApp, and social media conversations into a single collaborative workspace, with smart routing, SLA management, AI-powered responses, and team collaboration tools.AI Customer Support SoftwareView Solution