
Captain is Chatwoot's built-in AI agent and copilot that automates first-response customer conversations, assists agents with smart reply suggestions and knowledge lookups, detects knowledge gaps, and maintains conversation memory for personalized support.
An omnichannel shared inbox that unifies chat, email, WhatsApp, and social media conversations into a single collaborative workspace, with smart routing, SLA management, AI-powered responses, and team collaboration tools.
View SolutionA self-service knowledge base platform with AI-powered search, multilingual publishing, rich article editor, and chat widget integration that enables customers to find answers without agent assistance.
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