AI Customer Support Software

An enterprise-grade platform for building, deploying, governing, and iterating voice and chat dialog agents at scale, powered by PolyAI's proprietary Raven LLM and Owl ASR, with support for 24+ languages, retrieval-augmented generation, and integrations with major contact-center systems.

An AI-powered support resolution platform that autonomously resolves 60%+ of customer conversations across chat, email, and voice, grounded in the customer's own knowledge base, ticket history, and SOPs with zero hallucinations. It integrates with existing helpdesks and deploys in 24 hours, handling tasks like refunds, password resets, and account updates while escalating complex cases with full context.

Freshdesk is an AI-powered customer service platform that helps businesses manage and resolve customer inquiries through intelligent ticketing, workflow automation, multichannel support, and AI agents (Freddy AI) that can autonomously handle customer issues or assist live agents with copilot features.

Captain is Chatwoot's built-in AI agent and copilot that automates first-response customer conversations, assists agents with smart reply suggestions and knowledge lookups, detects knowledge gaps, and maintains conversation memory for personalized support.

An enterprise-grade agentic AI platform for customer service transformation that enables organizations to deploy autonomous, goal-driven AI agents across voice, chat, and digital channels, with capabilities including LLM-powered reasoning, retrieval-augmented generation, multi-agent orchestration, and deep integration with contact center and enterprise systems.

A unified conversational AI platform for customer service that enables enterprises to build, optimize, and scale AI agents across chat, voice, and email channels, with capabilities including autonomous issue resolution, agent-assist copilot features, omnichannel deployment, and granular observability and analytics.