
An omnichannel shared inbox that unifies chat, email, WhatsApp, and social media conversations into a single collaborative workspace, with smart routing, SLA management, AI-powered responses, and team collaboration tools.
A self-service knowledge base platform with AI-powered search, multilingual publishing, rich article editor, and chat widget integration that enables customers to find answers without agent assistance.
View SolutionCaptain is Chatwoot's built-in AI agent and copilot that automates first-response customer conversations, assists agents with smart reply suggestions and knowledge lookups, detects knowledge gaps, and maintains conversation memory for personalized support.
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